Customer Service Executive

Job Title: Customer Service Executive

Job Summary

The Customer Service Executive is responsible for providing high -quality support to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. The role requires strong communication skills, problem -solving abilities, and a customer -focused approach to enhance the company’s service standards and brand reputation.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, and in -person interactions.
  

• Provide accurate information about products, services, policies, and procedures.
  

• Resolve customer complaints and issues in a professional and timely manner.
  

• Maintain detailed records of customer interactions and transactions.
  

• Follow up with customers to ensure issues are resolved satisfactorily.
  

• Coordinate with internal departments for effective problem resolution.
  

• Process service requests, feedback, and escalations as per company guidelines.
  

• Maintain a positive, courteous, and helpful attitude at all times.
  

• Meet service quality standards, response times, and performance targets.
  

• Assist in improving customer service processes and procedures.
  

Essential Qualifications

• Minimum qualification: Higher Secondary / Diploma / Bachelor’s Degree (preferred).
  

• Prior experience in customer service, call center, or support roles is an advantage.
  

• Basic knowledge of customer relationship management (CRM) systems is preferred.
  

• Ability to communicate in English (Arabic knowledge is an added advantage).
  

• Willingness to work in shifts, weekends, or flexible schedules if required.
  

Skills Required

• Excellent verbal and written communication skills.
  

• Strong listening and problem -solving abilities.
  

• Customer -focused and service -oriented mindset.
  

• Ability to handle pressure and manage multiple tasks.
  

• Good interpersonal and teamwork skills.
  

• Basic computer skills (MS Office, email, data entry).
  

• Professional attitude and positive work ethics.