Customer Service Representative

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Yanbu time type Full time posted on Posted Yesterday job requisition id R6679

SUMMARY OF THE ROLE

As a Customer Service Representative, you are responsible to provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and best possible service. This position will report to the Customer Service & Order Handling Manager.

  Responsibilities:

• Coordinate and develop assigned area of responsibility and/or guide Customer Service Department members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.

• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods to enhance the delivery performance.

• Extract and analyse periodical reports for the Customer Service Department Manager, Sales department, and other stakeholders to communicate the expected delivery dates for customers’ orders.

• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, order handling, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations. 

• Proactively communicate delay situations out of our standard delivery terms / earlier confirmed dates, facilitate order discussion with internal cross-functional team and attend to sales calls and requests.

• Report the actual backlog status by extracting, analysing and producing periodical reports to the Customer Service Department Manager and the Sales department in order to communicate the expected delivery dates for all customers’ orders.

• Support the teams to deliver the correct assignment of tasks; plan the team’s daily workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for

Qualifications:

• Any bachelor’s degree.

• 3 - 4 years of relevant experience in Customer Service function.

• Fluency in English (Verbal & Written)

Location: Yanbu, Saudi Arabia.

We look for:

• Acts on own initiative, makes things happen and accepts responsibility for the results.

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.

• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done.

• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

We offer:

• Competitive compensation and benefits.

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies.

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.

• A supportive and inclusive company culture where you can be your authentic self.

• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

Jotun Saudia Co. Ltd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

22.06.2024

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!

About Us

Jotun is one of the world’s leading manufacturers of decorative paints, marine, protective, and powder coatings. The Group has 66 companies and 40 production facilities, is represented in more than 100 countries worldwide, and has more than 10,300 employees. Jotun products are available in more than 100 countries through own subsidiaries, joint ventures, branch offices, dealers and distributors. The Jotun Group’s sales in 2023 were NOK 31.9 billion. The Jotun Group is organized into four segments and five geographical regions and has its head office in Sandefjord, Norway.

Jotun believes that paints and coatings play a key role in a sustainable future. We strive to act responsibly in everything we do, and protect property with a minimum environmental impact.

Social Sustainability

We embrace responsibility for our employees and the societies where we operate. With a strong corporate culture and sound values, we create a safe, diverse and inclusive workplace where people can grow. In addition, Jotun strives to make a positive impact through community initiatives and collaboration

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