Customer Services Officer / Assistant Property Officer (Elderly Housing)

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Customer Services Officer / Assistant Property Officer (Elderly Housing)

Apply now Job no: 494621
Work type: Permanent
Location: Eastern
Categories: Customer Service, Elderly Service

The Job

• Provide customer care services, including handle enquiries / complaints.
• Perform logistics, reporting, administrative and clerical support duties.
• Handle customer visits, enquiries, bookings and complaints to ensure that all customers are well served in a timely, courteous and professional manner.
• Coordinate tenants move-in and other nitty-gritty issues. Assist tenants settling in and familiar the usage of various homecare support devices.
• Comply with all services requirements as well as guidelines and operating procedures.
• Perform data input, reporting and provide clerical support.

The Person

• Degree/Diploma holders with 1-2 years' experience in customer services.
• Strong communication and interpersonal skills, self-motivated and can work as a team.
• Able to work independently and interested in communicating with elderly people.
• Good command of both written and spoken English and Chinese.
• Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.