Department Manager - Operational Excellence Manager

Company Introduction:

Hill International provides program, project, and construction management services for clients in a range of sectors undertaking major construction projects across the world. Our services include cost engineering and estimating, quality assurance, inspection, scheduling, risk management, and claims avoidance. For more information on Hill, please visit our website at www.hillintl.com

Position Summary:

The Department Manager – Operational Excellence (E1) leads the PMO by developing, implementing, and continuously improving policies, processes, and quality management systems to ensure consistent project performance across all clusters. They oversee risk management, performance monitoring, reporting, and coordination with internal and external stakeholders while fostering a culture of continuous improvement and talent development. With extensive international experience, they ensure projects are executed in compliance with professional project management standards, organizational procedures, and regulatory requirements.

General Description of Role and Responsibilities:

• Review and update policies, processes and procedures , quality assurance, continuous improvement, risk management, training and projects monitoring & reporting.
  
• Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.
  
• Assessing the capability of the existing PMO Department staff and recommend appropriate roles and responsibilities
  
• Preparing the department knowledge transfer program which includes comprehensive on-the-job learning
  
• Motivating employees to improve performance by fostering a culture of continuous improvement and innovation
  
• Ensuring the Stage Gate Process is applied consistently to projects.
  
• Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.
  
• Ensuring that the quality assurance management is implemented for each project
  
• Analyzing data to identify operational trends and opportunities for improvement
  
• Coordinating with other departments within the organization to ensure successful implementation of initiatives
  
• Reviewing bidders quality submittals
  
• Implementing a Risk Management procedure and system that is in alignment with the PMM template. This will include establishing a typical risk register to facilitate identification of risks, likelihood of occurrence, mitigation measures and assignment of responsibilities.
• Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.
  
• Review the Risk Registers of all projects on a monthly basis.
  
• Analyze project performance data to identify risks and issues.
  
• Preparing reports on operational performance, including benchmarks against industry standards or best practices
  
• Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns
  
• Developing consolidated NWC dashboard in accordance with the available PMIS requirements
  
• Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
  
• Provide the support in completing all the requested tasks in PMIS.
  
• Develop set of KPIs to measure the performance of the projects and clusters
  
• Ensure the timely and accuracy of project data input to the PMIS (i.e Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
  
• Coordinate performance evaluation of contractors and consultants by clusters management and classify (on the basis of capability and performance).
  
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
  
• Perform other duties as assigned by the line manager/supervisor.

Qualifications, Experience, Knowledge and Skills

• Bachelor degree in engineering from an western accredited university.
• Minimum 20 years experience in project management environment on large projects include overall responsibility for setting up and running a PMO.
• minimum 5 years' experience in western countries.  
• Thorough knowledge and demonstrated experience of professional project management processes and procedures.
• Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.
• Involvement in continuous improvement and capacity building / talent development.
• Demonstrated skill in management, supervisory and personnel administrative functions.
• Excellent verbal and written communication skills.
• Experience of working internationally (preference KSA experience).