Director - Customer Information (CDU3) - 20003675

Qiddiya is Saudi Arabia’s future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we’re creating a destination like no other. This is more than a project,  it’s a national transformation. As construction accelerates, we’re hiring ambitious talent to help shape it. If you’re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.

Role Summary:

Responsible for delivering real-time, accurate, and customer-friendly transport information across channels. Ensures consistency and quality of service updates, disruptions, trip planning tools, and public-facing communication.

Key Responsibilities:

·       Develop the strategy for customer information content and delivery standards.

·       Oversee integration of real-time data into digital platforms, signage, and mobile apps.

·       Manage communication during disruptions and special events.

·       Collaborate with digital, operations, and marketing to deliver timely and accessible information.

·       Champion multilingual and inclusive content that enhances trust and confidence.

Behavioral Competencies:

·       Clarity and Simplicity – Delivers concise and helpful information across all channels.

·       Calm Under Pressure – Maintains control and accuracy during service disruptions.

·       Digital Literacy – Understands digital platforms and customer interface needs.

·       Integrity and Trustworthiness – Delivers dependable, consistent, and truthful content.

·       Inclusive Communication – Designs messaging for diverse audiences and languages.

Qualifications & Experience:

·       Bachelor’s degree. Master preferred.

·       14+ years of experience in customer communications in transport; GCC experience preferred.

·       Expertise in service communication, plain language writing, and digital content management.