Director - Customer Intelligence & Analytics (CDU3) - 20003906

Qiddiya is Saudi Arabia’s future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we’re creating a destination like no other. This is more than a project, it’s a national transformation. As construction accelerates, we’re hiring ambitious talent to help shape it. If you’re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.

Role Summary:

• Lead the development of Customer Experience – Voice of the Customer surveys. 
• Align research projects with strategic transport plans and capital projects. 
• Manage customer research programs and feedback loops to inform decisions. 
• Support service planning and network design with a focus on presenting the voice of the customer. 
• Represent the voice of the customer in cross-departmental planning forums. 

Qualifications & Experience:

• Bachelor’s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.
• 8+ years in transport customer experience or service planning; GCC experience highly regarded.
• Strong background in project coordination, performance evaluation, and stakeholder management