Director Talent Development & Quality

We are looking for a Director Talent Development & Quality to join the pre-opening of FAENA The Red Sea.

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. 

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Learning & Facilitation

• Director of Learning & Development, conducts and supervises all relevant training activities within his/her area of responsibility of the FAENA Hotels operation. This always with due regard to execution and maintenance of our operational policies and standards, international and domestic. He/she shall be primarily responsible for the courses/modules for the General Training, the co-ordination and supervision of departmental Technical/Skills Training and finally, in co-ordination with Regional or Corporate Training department for the Basic Leadership Training.
• Ensures that the Hotel consistently disposes of an adequate, up-dated and professional training material and equipment. He/she cares that the General Manager and Hotel Manager are constantly informed about the training activities and that all activities are properly and constantly administered.
• Review the Learning needs analysis for the hotels prior to the budget
• Follow-up on all training activities within the hotels
• Ensure the Hotel is 100% compliant with all Ennismore Trainings
• Ensure coordination and delivery of training programs of all internal and external providers
• Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
• Support  leaders in the development of Departmental Trainers as required
• Manage the Ennismore PeopleHub Learning Portal and ensure colleague completion of all required training
• Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…
•  Able to facilitate training to all levels
• Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making
•  maintain good relations with his/her supervisor, the in-house departmental trainers, the Department Heads and supervisors

Talent Development & Performance Management

• Assist with the annual Talent Review process and with the associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensure Departments have adequate Departmental trainers, and these are well utilised
• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader.
• Demonstrate agility in designing and implementing new reports to track Talent Development

Employee Engagement and Communications

• Represent the organization as an exemplary ambassador of Ennismore and our brands’ service cultures

Finance

• Agile in managing budget, billing, collecting & recording financial transactions 
• Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate
• Exercise sound judgment and integrity at all times to ensure confidentiality of protected information

• Bachelor’s Degree/ Master’s Degree from a reputable university majoring in Hospitality Management, Business Administration, Psychology or Education
• Minimum 7 years of total experience in Learning & Development ideally with strong operations background
• Previous experience in a luxury & lifestyle brand
• At least 4 years of experience in a cluster-based role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Preferable to be an Arabic speaker

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.