E2E & Crisis Manager

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About this opportunity:

We are now looking for an E2E and Crisis Manager who will be responsible for leading end-to-end incident, crisis, and problem management activities to ensure service continuity, rapid restoration, and continuous improvement of network and service performance. The role acts as the primary coordinator during major incidents and service crises, driving cross-functional collaboration to minimize customer impact and restore services within the shortest possible timeframe.

In addition, the role is accountable for reactive, proactive, and predictive problem management practices, ensuring root causes are identified, recurring incidents are eliminated, and potential service disruptions are prevented through data-driven analysis and continuous improvement initiatives

What you will do:

• Service restoration lead during major incidents and crises.


• End-to-end ownership of Incident and Problem Management processes.


• Reduction of repeat incidents and recurring service disruptions.


• Identification and elimination of root causes impacting service stability.


• Improvement of service availability, reliability, and customer experience.


• Proactive identification and mitigation of operational risks.


• Effective stakeholder communication during critical service events.


• Continuous improvement of operational processes, procedures, and knowledge management.

The skills you bring:

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent


• Experience: 7+ years experience in IT or Telecommunication


• Previous experience in working with improvement initiatives


• Strong Telecom fundamentals and understanding of Mobile Networks Architecture


• Analytical and synthesis capabilities


• Data analysis, Trends and statistics


• Problem Solving


• Demonstrated leadership skills