The E-commerce Delivery Driver is responsible for ensuring the accurate, timely, and safe delivery of customer orders from the warehouse to the customers’ locations. The role requires good customer service skills, attention to detail, and the ability to handle goods with care while maintaining company standards and delivery targets.
KEY RESPONSIBILITIES & AUTHORITIES:
· Pick up customer orders from the warehouse · Deliver parcels to customers promptly and safely, following assigned routes. · Verify orders and ensure the accuracy of items before delivery. · Obtain customer signatures or proof of delivery using mobile delivery apps or systems. · Handle products with care to prevent damage during transportation. · Communicate effectively with dispatchers, warehouse staff, and customers regarding delivery updates or delays. · Maintain cleanliness and proper operation of the delivery vehicle. · Follow all traffic laws and safety regulations while driving. · Report vehicle maintenance issues or delivery incidents to the supervisor. · Support warehouse operations when not on delivery, such as order sorting or packaging.
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SKILLS:
· Experience using handheld delivery scanners or mobile logistics apps. · Basic knowledge of vehicle maintenance and safety checks. · Strong time-management and problem-solving skills.
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Qualifications and Requirements:
· High school diploma or equivalent. · Valid driver’s license · Previous experience as a delivery driver (preferably in e-commerce or logistics). · Familiarity with local delivery areas and navigation app (Google Maps). · Basic communication and customer service skills. · Ability to lift and carry packages up to [20–30 KGs] · Reliable, punctual, and detail oriented.
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