Enterprise Account Manager Account Management · Saudi Arabia · Fully Remote

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping! The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you! We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details! If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further – your journey begins with us!

We are now calling on all Enterprise Account ManagerHeroes! OTO is currently on the hunt for a seasoned Enterprise Account Managerto join our team! Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market! Join us and let's conquer new horizons together!

Tasks & Responsibilities:

• Communicate with clients to understand their needs and explain OTO’s product value;
• Build and maintain strong, long-lasting client relationships based on trust and respect;
• Understand the full functionality of OTO’s system;
• Collaborate with the sales team to conduct demo sessions based on the client's needs;
• Collaborate with internal departments to facilitate client’s needs;
• Collect and analyse data to learn more about client behaviour;
• Negotiate contracts and close agreements;
• Resolve complaints and prevent additional issues by improving processes;
• Ensure the timely and successful delivery of OTO’s solutions according to customer needs and objectives;
• Act as a client advocate with a focus on improving their experience;
• Clearly communicate the progress of monthly/quarterly initiatives to management;
• Maintain updated knowledge of company products and services;
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
• Keep accurate records pertaining to inventory and account notes;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Identify industry trends;
• Assist with challenging client requests or issue escalations as needed.

Requirements:

For this role, it is essential that have

• Proven work experience as an Sr. Enterprise Account Manager, Account Management Executive, Key Account Executive or relevant role
  
  
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  
  
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
  
  
• Experience delivering client-focused solutions to customer needs
  
  
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  
  
• Excellent listening, negotiation and presentation abilities
  
  
• Strong verbal and written communication skills
  
  
• BA/BS degree in Business Administration, Sales or relevant field
  
  

It will be considered a big plus if you:

• International experience
• Previous work in fast-growing SaaS start-ups

Location

At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

Benefits

• No Clocking in and out: Forget about the clocking in/out routine. At OTO, we trust you to manage your time effectively & efficiently – no micromanaging here. Our work hours span from 9 am to 6 pm, yet without the added constraints of conventional time tracking.
• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
• Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location.
• Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
• Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
• Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
• Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
• Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
• Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best
• Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority."
• 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses.
• Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential.
• Supportive Team: We are growing fast and no two days look the same at OTO, but one thing never changes; your colleagues always have your back and you can always bounce ideas off of them.