Operational Management

• Oversee daily F&B operations across all Centers, ensuring high standards of quality, consistency, and customer satisfaction.
• Manage inventory, supply chain, and vendor relationships to ensure efficiency and cost-effectiveness.
• Implement operational enhancements through technology (POS systems, inventory management, etc.), staff training, and process improvements.
• Ensure all Centers adhere to group Standard Operating Procedures (SOPs).
• Regularly assess and improve operations to maintain consistent service excellence across the city.
• Guarantee adherence to health, safety, and hygiene regulations in accordance with governmental guidelines across all F&B operations.
• Support planning and execution of F&B-related events and catering services to ensure successful delivery and client satisfaction.
• Hold and maintain any necessary food & beverage licenses for Riyadh Centers, ensuring all F&B operations adhere to licensing laws and regulations and be present in-person for necessary inspections.

Team Leadership and Development

• Recruit, onboard, and develop a team of baristas and F&B staff across all Centers, fostering a culture of service excellence, teamwork, and continuous improvement.
• Set clear performance expectations, conduct regular training, and provide coaching to enhance skills and operational standards.
• Build a motivated, customer-focused team aligned with the company's values and service standards.
• Foster collaboration among Centre's to share best practices and promote a unified service approach.

Financial Performance

• Oversee and manage the Profit & Loss (P&L) statement for each location, driving revenue growth and cost optimization.
• Manage budgets, implement cost control measures, and develop sales and marketing strategies to effectively drive revenue growth.
• Prepare comprehensive monthly financial reports to respective reporting lines, detailing key performance metrics, trends, and actionable insights for improvement.

Strategy and Innovation

• Develop and implement creative strategies for F&B, focusing on various aspects such as menu development, pricing, and promotional initiative, which align with company goals and brand standards.
• Conduct local market analysis to identify trends, customer preferences, and opportunities for innovative F&B concepts and product offers.

Collaboration and Stakeholder Management

• Work with the Marketing Team to design effective campaigns that enhance sales and client engagement.
• Collaborate with Centre Teams to identify and resolve operational challenges while streamlining processes for operational efficiency.
• Alongside F&B HQ, roll out new initiatives and ensure compliance with F&B standards and quality standards
• Foster strong relationships with suppliers to ensure quality procurement and cost-effective inventory management.
• Develop and implement cross-promotion strategies that drive sales and enhance client outreach with other Service Revenue verticals.

Key Performance Indicators (KPIs)

Financial Performance

• Meet or exceed financial targets month-on-month across all centers.
• Ensure cost efficiency by achieving a ratio of COGS to total sales.

F&B Initiatives

• Develop and implement creative F&B initiatives each year.
• Design and assess promotional campaigns (e.g. mocktail hour, seasonal offers, etc.).

Team Leadership

• Development and retention of a high-performing F&B team, including baristas.
• Consistent delivery of high standards of service, quality, and customer satisfaction.

Job Requirements

• Education: Bachelors degree in Hospitality Management, Business Administration, or related fields.
• Experience: Minimum 5 years of experience in Hospitality, with at least 2 years in a management role, preferably in a multi-unit setting.
• Leadership Skills: Proven ability to lead, train, and develop high-performing Food & Beverage teams.
• Operational Expertise: Strong knowledge of Food & Beverage operations, inventory management, supply chain, and vendor relations.
• Financial Acumen: Experience managing Profit & Loss, budgets, cost control, and revenue growth strategies.
• Compliance & Licensing: Thorough knowledge of health, safety, and hygiene regulations. Must hold (or qualify to hold) a Saudi Arabia food & beverage license and ensure full compliance with regulation (in-person availability for inspections required).
• Communication & Collaboration: Excellent interpersonal skills to work with cross-functional teams, suppliers, and stakeholders.
• Client Focus: Commitment to delivering high-quality service and enhancing customer satisfaction.
• Language: Good command in both written and spoken Arabic and English is required.
• Must have the right to work in the Kingdom of Saudi Arabia.