Front Disk Supervisor

Front Disk Supervisor

Duties & Responsibilities

1. Supervises, coordinates and participates in the activities of the Front Desk engaged in such activities as :

• handling mail, massages, parcels and cables;
• giving general information and aid to guests;
• control and handling out keys to guests;
• welcoming and assigning rooms to hotel guests according to reservations made;

1. Performs duties of room clerk whenever necessary.
2. Compares HK’s report against room rack, reports all discrepancies, and distributes copies to all parties concerned.
3. Controls the issuance of room keys; ensures that these are in good condition at all times.
4. Initiates requisition for supplies needed by the Front Desk; forwards this to FOM for approval. Sees to the sufficiency of Front Desk supplies at all time.
5. Sees to it that requests by guests are properly accommodate ensure that packages and correspondences are delivered.
6. Follows-up guests for additional deposit; consults Ass. Front Office Manager when necessary.
7. Posts all important memos on bulletin board for information of the room clerks and bell captain.
8. Prepares the following reports :

• Front desk work schedule (monthly)
• Room clerk payroll (bi- monthly)
• Geographical origin of business report( monthly )
• Room Statistics (monthly)
• Long staying guests and other reports

1. Conducts monthly inventory of all keys
2. Ensures that all-necessary formal reports, requisitions a log book entries are made either by himself or his personnel finalizes same and forwards it to the FOM every morning.
3. Ensures neat and orderly appearance of front desk personnel.
4. Checks accuracy of alphabetical rack against the room rack
5. Reviews arrival rack to determine room requirements and specify request of guests and sees to it that all requirements and special requests are accomplished.
6. Maintains and controls use of Front Desk supplies; and sees to it that proper procedures are followed.
7. Ensures cleanliness and orderliness in the Front Desk area.
8. Supervises activities of the Bell captain
9. Performs other duties as may be assigned.

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