Front of House and Admin Coordinator - AstrolabsDMCC

At AstroLabs we specialize infacilitating highgrowth companies entry into the Saudi and UAEmarkets. Offering comprehensive growth services including businesssetup coworking spaces and recruitment we collaborate withgovernment and leading private sector partners to bolster keyregional sectors. As market leaders having expanded 850 companiesto the UAE and 600 to KSA were driving industry digitization and wewant you to be part of this journey!

Our vibrant Riyadh office serves as the heart of our organizationhosting half of our workforce. Joining our People team meansbecoming part of a global community enriching our culture withdiverse perspectives andexperiences.

Ourculture is ambitiouscollaborative outcomeorientedand driven bycuriosity.

Who YouAre

As a Front of House and AdminCoordinator you will serve as the first point of contact forAstroLabs members and visitors from the main reception. Yourresponsibilities will span from being responsible for courteous andinformative customer service provision and resolution of membersissues identifying potential leads from calls walkins and referralsand connecting them to the sales team and appropriate businessunits ensuring the space is always fully operational and presentedat a high standard and coordinating with partners service providersmembers and AstroLabs team members through providing administrativeand operational support.

We are looking for apeople person with exceptional communication customer service andorganizational skills as well as with the ability to build strongrelationships with our members and community. Our motto is Make itHappen and we bring together people who live and breathe thatmindset.

Front of House and AdminCoordinator

Frontdesk

• Managethe effective operation of the front of house including daily spaceoperations

• Run the frontdesk ensuring all members prospective members and guests of membersare greeted warmly andprofessionally

• Assistmembers and visitors with inquiries (phone calls emails online chatand walkins) deliveries appointments and requests

• Provide members with allthe necessary tools for a smooth memberexperience

• Respond andfollowup on inquiries about AstroLabs making the appropriateescalations and connections within AstroLabsteams

• Capture leads fromcalls chat and walkins and record themappropriately

Operations

• Handle supply purchases and deliveries for AstroLabs including allconsumables (pantry supplies office suppliesetc.)

• Coordinate withservice providers like cleaning internet security maintenance etc.as needed to ensure everything is in workingorder

• Conduct routinechecks to ensure resources are all operational (printers sharedspaces private meeting rooms etc.) and space is alwaysclean

• Maintain concern logto identify and resolve issues

• Provide technology supportsuch as printer setup meeting room bookings and accountcreation

• Receive distributeand manage mail / couriershipments

• Handle trackingand maintenance of all physical assets (electronics and otherresources)

• ScheduleTraining Room bookings for meetups andevents

• Handles the scheduleof team members and ensures the space is properly manned andserviced at all times

• Manage cleaningstaff

Community

• Support requests of AstroLabs members timely and route theoutofscope ones to relevant team members

• Support Community Managerin managing logistics surrounding community events and otherfunctions in the space including room setup AV requirementsfood/refreshments

What We Offer

• Achance to learn in a rapidly growing environment and contribute toSaudi Vision 2030.

• Exposureto diverse teams both locally and internationally and work onexciting futuristicprograms.

• A dynamic workenvironment where innovation and proactive actions are at theforefront.

• The opportunityto work closely with impactdriving colleagues who inspire you to bethe best version of yourself everyday.

• Opportunity to growdevelop and learn through collaboration and leadershipopportunities.

Your KeyQualifications:

• Clear and structured communication with fluency in Arabic andEnglish (written andspoken)

• A natural peopleperson

• You enjoy findingways to do something better andfaster.

• You aremethodological and organized. You will need to prioritize whatactivities have the most impact and optimize and minimizeactivities that do not. You will only achieve this if you arehighly organized and canprioritize.

• You have strongattention to detail

• Exceptional organizational skills with a knack formultitasking

• Extroversiondrive and enthusiasm with a serious make it happenattitude

• Being a brandambassador for AstroLabs and representing the business with aprofessional and positive attitude at alltimes

• Proficient withMicrosoft Office suite (especially Excel Word PowerPoint) andGoogle Apps (Drive Sheets DocsForms)