Front Office Agent

Duties & Responsibilities

1. Sells, registers and assigns rooms to incoming guests, ensuring that registration cards are properly filled out; checks-out departing gusts by taking out slips from room rack and crossing out names in the alphabetical rack.
2. Informs other departments and outlets of arrivals, room changes, checkouts and special arrangements.
3. Maintains records of arrivals and departures in appropriate logbook.
4. Prepares folios of each guest for Front Office Cashier; types discount and special rate list.
5. Compares HK report on room occupancy with room rack and reports any discrepancy to superior.
6. Pre-registers VIP guests as per instruction of the Chief Room Clerk.
7. Attends to guests’ complaints, inquiries and requests; refers problems to Asst. Front Office Manager whenever necessary.
8. Maintains proper functioning of room rack and room status system.
9. Accomplishes the following :

• Room charge/note change notice;
• Arrival/departure list;
• Advance payment list;
• Blocked room list for HK;
• No show/cancellation list
• Work order for signature of Asst. Front Office Manager

1.  When on night shift – prepares the night room report and accompanies room rack with alphabetical rack.
2. Performs other duties as may be assigned.

Local Job