Front Office Manager (Saudi National)

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, Faena Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

About the Role:

We are looking for a dynamic and guest-focused Front Office Manager (Saudi National) to lead the front office operations and ensure seamless guest experiences from arrival to departure. The ideal candidate is a natural leader with strong operational know-how, excellent communication skills, and a passion for delivering luxury service in line with the highest hospitality standards.

Key Responsibilities:

• Oversee all front office operations, including reception, guest services, concierge, and bell desk.

• Lead, motivate, and train the front office team to deliver exceptional service and personalized guest experiences.

• Ensure a smooth and welcoming check-in/check-out process, with attention to detail and efficiency.

• Handle guest feedback, complaints, and requests professionally and promptly.

• Manage daily room inventory, reservations, and front office scheduling in collaboration with other departments.

• Maintain compliance with brand standards, local regulations, and company policies.

• Prepare and analyze departmental reports (occupancy, guest satisfaction, operational KPIs).

• Collaborate closely with Housekeeping, Engineering, and Sales to ensure overall operational excellence.

• Foster a culture of warm hospitality, teamwork, and continuous improvement.

• Act as Manager on Duty (MOD) when required.

• Saudi National with a strong passion for delivering luxury hospitality and impeccable guest experiences.

• Bachelor’s degree in Hospitality Management or a related field

• Minimum of 4–6 years of front office experience, with at least 2 years in a managerial or supervisory role

• Strong leadership and problem-solving skills

• Excellent communication and interpersonal skills

• Fluent in Arabic and English (written and spoken)

• Proficiency in PMS systems (e.g., Opera, Protel, or similar)

• A customer-first mindset with the ability to remain calm and composed in high-pressure situations

• Experience in a luxury or lifestyle hotel environment is highly preferred

What Awaits You...

• The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but also to creating a global brand.

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

• Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.

• A competitive package along with plenty of development opportunities to grow within the organization.

FAENA The Red Sea is set to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As a member of our team, you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.

If you are looking to make a significant impact on an ambitious, high-profile project and are excited to help shape the future of FAENA The Red Sea, we invite you to apply for this exceptional opportunity.