General Manager - The Ritz-Carlton Jeddah

The Ritz-Carlton Jeddah is seeking an exceptional and accomplished hospitality leader to assume the role of General Manager. This executive will be responsible for driving operational excellence, commercial performance, guest satisfaction, talent development, and brand stewardship across one of the Kingdom's premier luxury destinations.

The ideal candidate will possess a distinguished luxury hospitality background with significant experience in either hotel operations or sales and marketing leadership, complemented by a minimum of five years' experience serving as a General Manager within internationally recognized luxury hotel brands.

• Provide overall leadership and direction for all hotel operations, ensuring alignment with Ritz-Carlton brand standards and Marriott International objectives.


• Develop and execute strategic business plans to drive revenue growth, market share, profitability, and guest loyalty.


• Foster a culture of excellence, innovation, accountability, and service leadership throughout the property.

• Ensure exceptional execution across Rooms, Food & Beverage, Spa, Engineering, Security, and other operational departments.


• Champion guest satisfaction initiatives, delivering memorable luxury experiences and consistently exceeding guest expectations.


• Maintain the highest standards of quality, safety, compliance, and operational efficiency.

• Lead revenue optimization strategies across all business segments.


• Partner closely with Sales, Marketing, Revenue Management, and Distribution teams to maximize RevPAR, ADR, occupancy, and overall hotel profitability.


• Identify new business opportunities and strengthen relationships with key customers, owners, travel partners, and local stakeholders.

• Recruit, develop, and retain high-performing leadership teams.


• Create an inclusive and engaging work environment that supports employee growth and succession planning.


• Drive employee engagement and uphold Marriott International's culture and values.

• Deliver annual budget and financial targets while ensuring effective cost control and resource management.


• Monitor financial performance, analyze business trends, and implement corrective actions as required.


• Ensure sound asset management and long-term value creation.

• Maintain strong relationships with hotel ownership and key stakeholders.


• Provide regular business updates, strategic recommendations, and operational insights.


• Represent the hotel within the local business community and luxury hospitality market.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.


• Minimum 5+ years of experience as a General Manager within a luxury hotel environment.


• Significant leadership experience in either:
  
  
  
  • Sales & Marketing, or
  
  
  • Hotel Operations
  
  


• Proven success managing luxury hotels within internationally recognized brands.


• Strong financial acumen with demonstrated ability to drive revenue growth and profitability.


• Experience leading large and diverse teams in complex hospitality environments.


• Fluency in English required; Arabic language skills are advantageous.

• Experience within the Middle East or GCC hospitality market.


• Luxury brand experience


• Proven track record of delivering exceptional guest satisfaction scores and strong financial results.

• Luxury Hospitality Leadership


• Strategic Business Acumen


• Commercial & Revenue Management Expertise


• Guest Experience Excellence


• Stakeholder & Owner Relationship Management


• Talent Development & Coaching


• Change Leadership


• Financial Planning & Analysis


• Cultural Awareness & Emotional Intelligence


• Results-Oriented Decision Making

The Ritz-Carlton Jeddah offers an opportunity to lead one of Saudi Arabia's most prestigious luxury hotels, delivering legendary service while contributing to the Kingdom's evolving luxury hospitality landscape. This role provides a platform for an inspiring leader to shape exceptional guest experiences, drive commercial success, and develop world-class talent within Marriott International's luxury portfolio.