Head Hostess

POSITION OVERVIEW:
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area

within the dining hall. The role ensures that all guests receive a warm and professional welcome, while

maintaining high standards of guest service and efficient guest flow.

The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent

service and accurate information to guests. The role supports the Reception Manager in coordinating

reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes

responsibility for reception activities in the manager’s absence.


CORE RESPONSIBILITIES:

1. Reception & Guest Experience

• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.

• Maintain a visible presence at the reception area to support guest interactions and service standards.

• Provide guidance and information to guests regarding the dining hall concept, available vendors,

services, and events.

• Ensure guests receive prompt assistance and a positive first impression of the venue.

• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when

required.

2. Hostess Team Supervision

• Supervise and guide the Hostess / Receptionist team during daily operations.

• Ensure hostesses maintain a professional appearance and follow established service standards.

• Provide support, direction, and coaching to team members to maintain excellent guest service.

• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.

3. Reception Operations Management

• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.

• Monitor the reception desk and ensure all guest-related processes are handled efficiently.

• Ensure reception areas remain organized, presentable, and welcoming at all times.

• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.

4. Acting Reception Manager (When required)

• Assume responsibility for reception operations in the absence of the Reception Manager.

• Ensure all reception procedures, guest handling standards, and operational protocols are followed.

• Provide guidance and decision-making support to the hostess team when required.

• Report operational updates or guest feedback to management.

5. Guest Feedback & Communication

• Encourage guests to provide feedback regarding their dining experience.

• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and

management team.

• Support the continuous improvement of guest service standards.

Experience & Education

– Minimum 3–5 years of experience in hospitality, guest relations, or reception roles

– Previous experience in a supervisory or team leader role is preferred

– Experience in restaurants, hotels, or large dining venues is considered an advantage

Market & Industry Knowledge

– Strong guest relations and customer service skills

– Excellent attention to guest experience and service quality

Technical & Professional Skills

– Excellent communication and interpersonal abilities

– Leadership and team coordination skills

– Ability to manage multiple guest interactions in a fast-paced environment

– Strong organizational and problem-solving skills

– Fluent communication in English is required

– Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

– Friendly, professional, and approachable personality

– Strong leadership and team support mindset

– Ability to remain calm and professional during busy service periods

Note: This job description reflects key duties and responsibilities of the position and is not to be

interpreted as exhaustive.

Acknowledgement.