Head of Operations - KSA

Hamilton Aquatics is looking for an experienced and strategic Head of Operations (KSA) to lead and expand ESMs sports academy operations across the Kingdom of Saudi Arabia. You will be responsible for establishing the full operational framework, ensuring service excellence, driving commercial growth, and maintaining strong partnerships with venues and authorities.

This role is ideal for a results-driven leader with strong operational expertise, regional experience, and a passion for building high-performing teams. If you are ready to take ownership of ESMs expansion in KSA and deliver exceptional operational standards, we want to hear from you. To apply, please share your CV and cover letter directly through the email provided below.

Key Objectives

• Successfully establish ESMs KSA entity, including all licensing, government registrations, and operational infrastructure.
• Oversee the operational management of all academies, ensuring consistent delivery of high-quality programmes and customer satisfaction.
• Drive commercial growth by expanding enrolments, improving retention, and increasing revenue across all sports.
• Secure, maintain, and develop strong venue partnerships with schools, compounds, and sports facilities.
• Ensure full compliance with Saudi laws, safety standards, safeguarding requirements, and internal company policies.
• Build and lead a high-performing operations team, ensuring effective recruitment, training, and performance management.
• Maintain excellent customer service standards, resolve escalated issues, and ensure brand consistency across all sites.
• Oversee safety systems, SOPs, risk assessments, and health and safety practices to ensure safe and compliant operations.

Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Bachelors degree in Business, Sports Management, Operations, or related field

Desired Experience

• Minimum 5 years of operations management experience, preferably in sports, education, or service industries
• Prior GCC experience required; KSA experience strongly preferred
• Proven track record of managing multi-site operations and leading large teams

Job-Specific Knowledge & Skills

• Arabic speaker (preferred)
• Leadership and people management
• Operational excellence
• Relationship building and stakeholder management
• Strong customer service orientation
• Confidentiality and non-disclosure
• Excellent communication and interpersonal skills
• Proactive and problem-solving skills

What We Offer

• A competitive monthly salary 
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts