Head of Technology

وصف

Core responsibilities : Provides a relationship management role with internal/external service providers to the IT organization. Oversees management of all IT services within the branch to ensure business SLAs are met.

Responsible for creation of local process/procedures to manage local IT services, including creating and tracking hardware and software inventory, creating centralized contract main file, determining contractual and financial exposure, and negotiating contracts.

Participates in development of new services mission, goals, and objectives. Acts as the business agent for the IT organization to negotiate pricing and determine contract terms and conditions. Utilizes in-depth professional knowledge and experience to set departmental goals which align with functional strategy. Ensure the local IT support team follows best practices and maintain service level agreements with business. Ensures effective and efficient day to day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels Prepare regular monthly reports of KPIs, SLAs & team performance metrics to the stakeholders Maintains relationships with technology, software, security, telecommunication providers & Cloud vendors Perform vendor contract review meetings to ensure delivery against objectives and SLAs. Inform internal stakeholders & vendors/partners on management of activities, progress and track performance through regular written and verbal communication. Perform regular risk assessment with in IT Service Operations and develop mitigation plans. Focuses on achievement of departmental goals and plays a significant part in achieving functional goals. Essential : Degree in Computer Sciences or equivalent or a related discipline Minimum of 5 years' experience as a Manager in the Technology space Experience working in Insurance or financial services domain Experience mentoring and sharing knowledge with colleagues, to continue to grow and develop your colleagues within the organization Competencies : Strong stakeholders' management experience and good communication skills. Flexible, open mind-set and comfortable working with existing systems. Enthusiastic and possessing a "can do" attitude. Have a track record of getting things done, within a fast-paced and changing environment. Creative and be good at bringing others along with you. Comfortable dealing with conflict. You will be a team player with excellent written and oral communication skills. About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

#J-18808-Ljbffr