HLC Team Leader

Lead HLC (Application Team) to provide the below scope.

• Manage the High-Level Controls (HLC) team ensuring the development of the team skills and response capabilities.
• Manage and maintain high availability IT service 24/7 with pro-active monitoring and intervention involving OS and application-level cluster management.
• Manage preventive and corrective maintenance of system applications and middleware involving Oracle Databases, WebLogic, Oracle Grid, and Java-based communication interfaces.
• Interpretation of system log files for fault finding on both middleware (Oracle) and application logs.
• Leading the team as the technical leader for HLC you will understand application behavior to support queries and improve customer processes.
• Offers professional arguments as the basis for making choices and for convincing the people concerned.
• Improvement of work processes.
• Solve high-level control errors.
• Incident management liaising with 2nd/3rd line support providers owning resolution.
• IT configuration management both software and documentation using CM tooling.
• Participate in change management for high-level control and Application problems.
• Initiate and execute continuous improvement and action plans.
• Overseeing the test and training environment and managing the deployment and integration process.
• HLC Team leader will manage the Incident, Change, Problems, and Service Requests

The ideal candidate will possess the following experience and abilities:

• Excellent – and proven – experience in solving incidents and analyzing root causes to improve the performance of the system.
• Degree qualified with an undergraduate degree (for instance a bachelor's in computer science or engineering).
• Experience in an IT support role.
• Experience in Windows Server technology services and Linux system administration.
• Experience in Oracle 11g and above database versions.
• Experience in SQL & PLSQL
• Experience in Business intelligence tools, analytical reports, and Dashboards (Splunk) is a plus.
• Preferable knowledge of IT Service Management processes (ITIL) or having worked in a customer-facing role while solving incidents (eg 2nd or 3rd-level support roles).
• Highly regarded, but not crucial: experience in automated handling systems and/or industrial automation.
• Vanderlande's experience especially in IT and HLC is a plus.

Your profile:

• Highly analytical and structured thinker. You are the person who thinks in steps and rules out options one by one even when you are under time pressure.
• IT process Management and system analysis and design.
• Persistency and pro-activity: you will not stop until you have got to the bottom of a problem.
• Ability to explain complicated technical topics clearly verbally and in writing.
• Ability to adjust your message to your audience, and organizational sensitivity.
• Able to distinguish between fundamental matters and secondary ones.
• Highly organized, planning for activities of the HLC team is essential.
• Demonstrate a driven approach to continuous learning and development for themselves and the team.
• Developing HLC sustainable structure and knowledge to cover the business needs.