Hostess

Job Summary:

The Hostess is responsible for greeting guests as they arrive, managing reservations and waitlists, and guiding guests to their tables. A hostess ensures a pleasant and welcoming atmosphere while maintaining an organized flow of guests in the dining area.

Key Responsibilities:

• Greet guests warmly and professionally as they enter the venue.

• Manage reservations and waitlists using a reservation system or manual log.

• Escort guests to their tables and provide menus.

• Answer phone calls, respond to inquiries, and assist with takeout or reservations.

• Communicate wait times accurately and manage seating flow efficiently.

• Ensure the front desk and entrance area are clean and well-presented at all times.

• Coordinate with servers and management to ensure smooth operations.

• Handle guest complaints or direct them to the appropriate manager.

• Maintain a friendly and professional demeanour at all times.

Qualifications:

• High school diploma or equivalent preferred.

• Previous customer service or hostess experience is a plus.

• Excellent communication and interpersonal skills.

• Professional appearance and positive attitude.

• Ability to work under pressure in a fast-paced environment.

• Flexible availability including evenings, weekends, and holidays.