Housekeeping Coordinator

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed
• Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
• Manage all shipping and receiving for Owners, Guests and Colleagues
• Provide administrative support to all areas of the Housekeeping department
• Work closely with all departments within the Lodge, communicating day to day updates and changes
• Address guest concerns and react quickly, logging and notifying proper departments as required
• Work closely with the Maintenance department to address necessary repairs
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety and sanitation policies
• Other duties as assigned
  
  

Qualifications

• Proficient in English (verbal & written) required
• Bachelors degree from an accredited university preferred
• Experience with Hotel Property Management System an asset
• Strong organizational, supervisory and communication skills
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work successfully in high stress and fast paced situations
• Effective problem solving abilities
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision