Housekeeping Coordinator (Saudis)

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Makkah  is Swissôtel’s First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Makkah  is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Job Description

Consistently offer professional, friendly and engaging service

Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.

Process requests and delegates work assignments in a timely manner

Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed

Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.

Manage all shipping and receiving for Owners, Guests and Colleagues

Provide administrative support to all areas of the Housekeeping department

Work closely with all departments within the Lodge, communicating day to day updates and changes

Address guest concerns and react quickly, logging and notifying proper departments as required

Work closely with the Maintenance department to address necessary repairs

Balance operational, administrative and Colleague needs

Follow department policies, procedures and service standards

Follow all safety and sanitation policies

Other duties as assigned

Qualifications

Consistently offer professional, friendly and engaging service

Handle all calls for the department and ensures all messages, information and requests are communicated promptly and accurately.

Process requests and delegates work assignments in a timely manner

Oversee day-to-day work-flow of the Housekeeping office and ensure service standards are followed

Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.

Manage all shipping and receiving for Owners, Guests and Colleagues

Provide administrative support to all areas of the Housekeeping department

Work closely with all departments within the Lodge, communicating day to day updates and changes

Address guest concerns and react quickly, logging and notifying proper departments as required

Work closely with the Maintenance department to address necessary repairs

Balance operational, administrative and Colleague needs

Follow department policies, procedures and service standards

Follow all safety and sanitation policies

Other duties as assigned

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.