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Housekeeping Supervisor

icon building Company : Accorhotel
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Housekeeping Supervisor

Job Description

The Position

To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

  • Manage and supervise all tasks of his/her staff
  • Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
  • Supervise public areas
  • Ensure that guest supplies are replenished
  • Ensure guests’ requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms using P.M.S system
  • Maintain equipment in proper state of cleanliness and repair
  • Maintain a section floor report
  • Conduct daily briefings with staff at floor level
  • Conduct regular room checklists
  • Report unusual behavior/activities on floors to Assistant Housekeeping Manager
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policies
  • Attend meetings and training sessions as required
  • Fully understand the difference in guest levels (VIP) and in room categories

Qualifications

  • Proven ability to successfully lead and motivate colleagues
  • Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
  • Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
  • Physically fit to lift heavy objects, stand, and walk throughout the shift

 

Additional Information

 

 

 

 

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