Inside Sales Advisor

The Inside Sales Agent is a key ambassador of the Lucid brand, responsible for engaging
prospective customers, managing inbound and outbound leads, and converting interest into
confirmed test drive appointments. This role focuses on delivering a premium, customer-centric
experience aligned with Lucid Motors’ luxury and innovation standards.

Key Responsibilities:

• Respond promptly to inbound leads via phone, email, CRM, and digital channels
  • Qualify customer interest and identify needs, preferences, and buying intent
  • Book, confirm, and manage test drive appointments across Lucid studios in the Kingdom
  • Provide accurate product information on Lucid vehicles, trims, and available offers
  • Ensure all customer data and interactions are accurately logged in Salesforce CRM
  • Follow up with customers who are not reachable to maintain engagement
  • Coordinate with studio teams to ensure a seamless test drive experience
  • Meet or exceed KPIs related to lead response time and test drive conversion

Skills:

Exceptional communication and active listening skills
Customer-first mindset with attention to detail
Ability to manage multiple leads and priorities effectively
Professional phone etiquette and email writing skills
Adaptability in a fast-paced, premium sales environment

Minimum Qualifications:

Bachelor’s degree or equivalent professional experience.
1–3 years of experience in inside sales, call center, or customer-facing roles.
Strong communication skills in English.
Experience using CRM systems.