Installment Account Manager

Job Purpose:

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

Responsibilities Key Responsibilities

1. Business and Contract Development

• Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.

• Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).

• Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).

2. Relationship and Partnership Management

• Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.

• Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns. 3. Operational and Technical Integration

• Coordinating with the IT team to integrate APIs/SDKs/payment gateways and testing environments

• Unifying the customer journey across POS and e-commerce platforms

• Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA)

4. Governance, Compliance, and Risk

• Ensuring that installment offers comply with internal policies and relevant regulatory requirements

• Managing objections and disputes and establishing a clear escalation mechanism

5. Financial Reconciliations and Reconciliation

• Monitoring daily/weekly settlement and collection schedules and reconciling transactions with sales orders

• Reviewing discounts/commissions, administrative fees, and settlement variances, and addressing any discrepancies

• Providing periodic financial reports on net income, revenue, and any outstanding amounts

6. Sales and Customer Service Empowerment

• Train sales and customer service staff on available installment programs.

• Monitor the customer experience from approval to delivery and after-sales support.

7. Marketing and Sales Growth

• Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.

8. Analytics and Dashboards

• Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.

• Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).

9. Documentation and Reporting

• Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus).
• 3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors.
• Strong knowledge of installment programs, BNPL (Buy Now, Pay Later) solutions, and payment gateway integrations.
• Solid understanding of contract negotiation, financial reconciliation, and commission structures.
• Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service).
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication and negotiation skills to manage and influence external partners.
• Proficiency in Excel, Power BI, or other analytics tools for building performance dashboards.
• Ability to manage multiple projects simultaneously and meet tight deadlines.