IT Administrator

We are seeking a proactive and technically skilled IT Administrator to provide Level 1 and Level 2 support across the organization. This role is critical in ensuring smooth IT operations, resolving technical issues, and maintaining reliable infrastructure to support business and academic functions.

Technical Support (L1 & L2)

• Provide first - and second -line support via ticketing system, phone, email, or in person
  
• Troubleshoot hardware, software, network, and peripheral issues
  
• Manage user accounts (password resets, access permissions, email setup)
  
• Escalate complex issues to L3 support when required
  
• Document solutions and maintain a knowledge base
  

System & Network Administration

• Install and configure operating systems (Windows, macOS, Linux) and applications
  
• Manage users and permissions via Active Directory / Entra ID
  
• Monitor and troubleshoot network connectivity (LAN, Wi -Fi, VPN)
  
• Perform basic server administration (backups, updates, user management)
  

IT Infrastructure Maintenance

• Deploy and maintain workstations, laptops, and IT equipment
  
• Perform routine system maintenance and updates
  
• Manage IT inventory (hardware and software licenses)
  
• Ensure adherence to IT security best practices
  

User Support & Training

• Guide users on IT policies and troubleshooting
  
• Develop and update technical documentation and FAQs

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  
• Minimum 4+ years in IT support (L1/L2 or Helpdesk)
  
• Strong hands -on experience with:
  
  • Windows OS & Microsoft 365
    
  • Active Directory / Entra ID
    
  • Basic networking (TCP/IP, DNS, DHCP, VPN)
    
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)
  
• Experience with ticketing systems
  

Certifications (Preferred/Required):

• CompTIA A+
  
• Microsoft Modern Desktop Administrator
  
• ITIL Foundation
  
• CCNA / MCSE
  

• Strong problem -solving and troubleshooting skills
  
• Customer -focused mindset with clear communication
  
• Ability to prioritize tasks and work independently
  
• Patience in supporting non -technical users