IT Change Manager

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

The IT Change
Manager is accountable for governing and facilitating the Change Management
process across the organization, ensuring that all IT changes — from standard
to emergency — are assessed, authorized, implemented, and reviewed in a
controlled and risk-managed manner.

This role
protects the stability of IT services by preventing unauthorized or poorly
planned changes from negatively impacting business operations. The IT Change
Manager acts as a strategic advisor and process owner, working closely with
technical teams, business units, and senior leadership to balance agility with
governance.

»       Own and operate the end-to-end Change Management process in
alignment with ITIL best practices and organizational policy.

»       Chair and facilitate the Change Advisory Board (CAB) and
Emergency CAB (ECAB) meetings, ensuring effective risk assessment and
authorization of changes.

»       Review, evaluate, and approve or reject Request for Change (RFC)
submissions based on risk, impact, and resource availability.

»       Maintain the Change Schedule (Forward Schedule of Change — FSC)
and coordinate change windows with operational teams.

»       Assess the risk and business impact of proposed changes,
ensuring appropriate mitigation strategies and rollback plans are in place.

»       Identify conflicts, dependencies, and potential clashes between
concurrent changes across infrastructure, applications, and services.

»       Ensure changes align with organizational risk appetite and
regulatory obligations.

»       Communicate approved changes and their impact to all relevant
stakeholders in a timely and clear manner.

»       Act as the primary liaison between technical teams and business
units during planned changes, upgrades, and service windows.

»       Produce clear, concise Change Management reports and
post-implementation reviews (PIRs) for leadership.

»       Define, maintain, and continuously improve Change Management
policies, processes, procedures, and templates.

»       Ensure all change activities are properly documented, auditable,
and compliant with governance and regulatory requirements.

»       Identify and remediate unauthorized changes (change without
authorization — CWA) and enforce process adherence.

»       Collaborate with Incident and Problem Management to identify
change-related incidents and prevent recurrence.

»       Administer and optimize the Change Management module within the
ITSM platform (e.g., ServiceNow, Jira SM, BMC Remedy).

»       Produce KPI dashboards, trend analysis, and SLA performance
reports for senior management.

»       Drive automation and adoption of pre-approved and standard
change models to increase operational agility

Requirements

»       Bachelor's degree in Information
Technology, Computer Science, Business Administration, or a related field (or
equivalent experience).

»       Minimum 4–6 years of experience in
IT Service Management, with at least 2 years in a dedicated Change Management
role.

»       ITIL Foundation certification (v3 or
v4) mandatory; ITIL Change Management Practitioner or Managing Professional
strongly preferred.

»       Proven experience chairing CAB
meetings and managing complex, high-risk change processes.

»       Strong proficiency with ITSM tools
such as ServiceNow, Jira Service Management, or BMC Remedy.

»       Solid understanding of enterprise IT
environments, including infrastructure, cloud, networking, and applications.

»       Demonstrated ability to balance
governance rigor with business agility in a fast-moving environment.

»       Excellent communication, facilitation, and stakeholder
management skills.

»       ITIL 4 Managing Professional or Strategic Leader
designation.

»       Experience implementing Change Enablement in DevOps or
CI/CD-driven environments.

»       Familiarity with release management, deployment pipelines,
and DevSecOps practices.

»       Knowledge of regulatory frameworks such as ISO 20000, SOX,
ISO 27001, or COBIT.

»       Project Management certification (PMP, PRINCE2) is a plus.