IT Support Analyst - Saudi Arabia

As an IT Support Analyst, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

About the role

• Responsible for asset control and stock ordering of devices as required.
• Assist users with hardware issuing or replacement as required.
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Responsible for sending devices off to repair and liaising with the vendor
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
  • MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
• Switch Upgrades, Console and Backups, some proficiency in network skills.
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
• Chaperoning Vendors during maintenance work and tasks.
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
• Assisting with Video Conferencing serving our clients in the meeting rooms as required.

About you

Qualifications and experience

• Must have both English and Arabic language skills
• BA/BS degree or equivalent preferred.
• Broad software application skills desired.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system strongly preferred.
• Proficiency in network skills.
• Must have at least 2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

What’s in it for you?

As a future facing firm, we take a bold, dynamic and agile approach to help clients of every size face the future with confidence. We empower and support our people to realise their ambitions through access to high quality, interesting and engaging work alongside a competitive package.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.