IT Support Specialist

Company Overview

Managed.sa is a cybersecurity services company supporting organizations with secure digital transformation, cybersecurity operations, governance, risk, compliance, and managed security services.

Job Description

We are looking for a skilled IT Support Specialist to join our team in Riyadh. The ideal candidate will have strong hands-on experience in IT support, networking, Microsoft 365 administration, Azure administration, cloud monitoring, and day-to-day IT operations.

This role requires someone who is proactive, technically strong, organized, and able to support users, systems, networks, cloud platforms, and physical security systems efficiently.

Key Responsibilities

Technical Support

• Provide first-line support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently.
• Escalate complex issues to the relevant team when needed.
• Install, configure, and maintain IT equipment, software, peripherals, and user devices.
• Manage user accounts, access permissions, and IT documentation.

Microsoft 365 Administration

• Manage users, licenses, groups, and access permissions.
• Support Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Handle Microsoft 365 security, compliance, and basic admin configurations.
• Support users with Microsoft 365-related issues and requests.

Network & Security Support

• Support and maintain network infrastructure, including switches, Wi-Fi, and access points.
• Troubleshoot connectivity, internet, and VoIP-related issues.
• Assist in firewall configuration, monitoring, and maintenance.
• Support basic network security practices and access control.

Cloud & Azure Support

• Monitor Azure resources and troubleshoot related issues.
• Support Azure administration, security, and governance activities.
• Manage backup and disaster recovery processes.
• Track system performance, resource usage, and cost optimization.

Physical Security Systems

• Manage and support access control systems, including doors and entry systems.
• Monitor, maintain, and troubleshoot CCTV systems.

IT Operations

• Perform regular system maintenance, updates, backups, and health checks.
• Maintain IT procedures, documentation, asset records, and knowledge base articles.
• Collaborate with the IT team to improve service quality, operational efficiency, and user experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 4+ years of experience in IT Support or IT Administration.
• Strong hands-on experience in Microsoft 365 Administration, including:
• User and license management
• Exchange Online
• Microsoft Teams
• SharePoint / OneDrive
• Security and compliance settings
• Experience with Microsoft Azure Administration and Monitoring.
• Solid knowledge of networking fundamentals, including switching, firewall, Wi-Fi, and connectivity troubleshooting.
• Experience with backup, disaster recovery, and system monitoring.
• Familiarity with access control and CCTV systems is preferred.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work independently and manage multiple technical requests.

Nice to Have

• Experience in a cybersecurity or managed services environment.
• Microsoft certifications such as MS-900, AZ-900, AZ-104, or related certifications.
• Experience with IT asset management and helpdesk/ticketing systems.
• Knowledge of security best practices, MFA, endpoint protection, and access management.