IT Support Specialist

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- 3+ years of experience in IT support, network administration, and server management

- Strong technical skills and knowledge of hardware, software, and network systems

- Excellent problem-solving and critical thinking skills

- Ability to work independently and as part of a team

- Strong communication and interpersonal skills

- Ability to prioritize and manage multiple tasks and projects simultaneously

- Result driven and service oriented

- Awareness with Information Security Management System standards

- Experience with cloud-based systems and virtualization technologies is a plus

- Microsoft and Cisco certifications are a plus

Key Responsibilities:

- Provide technical support to internal staff and external clients

- Support and maintain network and server infrastructure

- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity

- Install, configure, and maintain hardware and software systems

- Monitor system performance and identify areas for improvement

- Ensure compliance with the group IT standards and procedures

- Collaborate with other IT professionals to ensure that all systems are integrated and working together seamlessly

- Provide training and support to end-users as needed

- Work flexible hours to ensure that all systems are running smoothly