Junior Integration Support Engineer

Junior Integration Support Engineer

Job Description

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Responsible for 1st level IT supports according to corporate standard IT policies and procedures.

- Operations: Assignment distribution and minimum tolerable knowledge base- HIS: knowledge base in HIS and support approach- Ticketing system and productivity reporting- Scope of support and awareness of the devices- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)- Implement, maintain and adhere to corporate Information Security Policies- Perform account creation/update activities (Mail, AD, Voice, etc..)- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support- Ensure the implementation of desktop policies and controls.- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.- Share knowledge with team regarding resolution of unknown issues.- Understand and implement IT processes- Provide feedback contributing to process improvement/Revamp- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.Personal Skills

- Good interpersonal skills- Good problem-solving techniques- Ownership and self-motivationTechnical Skills

- Ticketing system and productivity reporting experience is preferred .- Enter systems experience .Job Location Dammam, Saudi Arabia Job Role Support Services Years of Experience Min: 1 Max: 1#J-18808-Ljbffr