Logistics Optimization Assistant Manager

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Key Accountability Areas

Logistics Optimization

• Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.

• Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers.

• Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.

• Analyzing customer delivery experience and enhancing all factors that impact NPS score.

• Optimizing Stacked orders to ensure saving orders with the best experience.

• Optimizing stacked orders CPO and ensuring we reduce CPO smartly.

• Study, prepare, and roll out cities from the On-demand working model to the shift model.

• Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.

• Optimizing all shift city setups systematically and ensuring riders can work seamlessly

• Leading new initiatives such as acquiring college students as freelance riders with HS fleet.

• Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.

• Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management.

Governance and Resilience

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

Daily Operations

• Follow daily operations relating to the job to ensure work continuity

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards 

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

People Management 

• Participate in the identification and recruitment of key talents for their respective Department 

• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures

• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance

• Uphold a high-performance working environment and promote the Organization’s Values

Knowledge and Experience

• 3 - 4 years of relevant experience 

• Basic knowledge of supply chain and Finance.

• Great Excel and analytical skills.

• Decision making 

• Excellent communication skills.

Education and Certifications

• Bachelor’s Degree in a relevant field is required.

• Master’s degree in a relevant field is preferred