Loyalty Program Tech PMO

Company : Paytech Nexus Ltd

Job Type : Full Time

Riyadh

Job Description - Loyalty Program Tech PMO

About the job Loyalty Program Tech PMO

Job Title: Loyalty Program Tech PMO

Term: 12 months

Location: Riyadh, KSA

Division: Loyalty

Reports to: Head of Loyalty

Relevant experience:

8+ experience in technical program management support with specific experience in launching loyalty platforms/ programs

Mandatory requirements:

Strong technical understanding of system integrations (APIs, middleware, data flows) across bank systems, loyalty platforms, and partners.
Hands on experience in loyalty or similar platform implementations and testing, including partner integration and redemption journeys.
Proven ability to lead end-to-end delivery and coordinate multiple work streams and cross-functional teams.

Purpose of the Project

We are seeking a Technical PMO Manager with deep expertise in loyalty platforms and complex system integrations to lead end-to-end delivery across banking and partner ecosystems. The role will drive program governance while actively engaging in technical coordination across APIs, middleware, and data flows to ensure seamless execution of loyalty journeys, including accrual, redemption, and partner integrations.

Key Activities:

Program & Delivery Management

Lead end-to-end delivery of loyalty initiatives, ensuring alignment with business objectives, timelines, and quality standards.
Coordinate multiple work streams across business, technology, vendors, and external partners.
Establish and manage PMO governance frameworks, including planning, reporting, risk tracking, and dependancy management.
Track milestones, deliverables, and ensure adherence to program timelines and budgets.

Technical Integration Oversight

Oversee integration across banking systems, loyalty platforms, and partner ecosystems
Drive alignment on API specifications, middleware architecture, and data exchange frameworks
Ensure proper management of data flows, reconciliation processes, and system dependancies.
Act as a bridge between technical teams and business stakeholders, translating requirements into actionable plans.

Loyalty Platform Implementation

Support implementation of loyalty systems, including: Customer accrual and earning rules, redemption journeys across channels, and partner onboarding and integration.
Coordinate SIT, UAT, and end-to-end testing cycles, ensuring readiness for go-live.
Ensure customer journeys are smooth, scalable, and fit for purpose.

Issue Management & Root Cause Analysis

Proactively identify, track, and manage risks, issues, and blockers.
Conduct root cause analysis for integration failures and system defects.
Lead cross-functional teams in issue resolution, ensuring minimal impact on delivery timelines
Implement preventative measures to reduce recurring issues

Stakeholder Management

Engage senior stakeholders across technology, product, operations, and external partners.
Provide clear and structured reporting on program status, risks, and dependancies.
Ensure alignment across all parties and maintain decision-making transparency.

Key requirements:

Technical & Functional Expertise

Strong understanding of:

APIs, micro services, middleware, and system integrations.
Data flows between banking systems, loyalty platforms, and third-party partners
Hands on experience in loyalty platforms or similar ecosystems, (e.g. rewards, campaigns, partner marketplaces)
Familiarity with end-to-end customer journeys including earning, redemption, and settlement

Delivery Experience:

Proven experience in leading complex, multi-stream programs in banking, payments, or loyalty domains.
Demonstrated success in managing cross-functional and vendor-driven environments
Experience overseeing testing cycles (SIT/UAT) and go-live readiness

Problem-Solving & Analytical Skills

Strong capability in root cause analysis and troubleshooting complex integration issues
Ability to work in high pressure environments with multiple dependancies
Structured and analytical approach to issue resolution and decision-making

Soft Skills

Strong stakeholder management and communication skills
Ability to translate technical concepts into business language and vice versa
Highly organized with strong PMO discipline and attention to detail
Proactive, ownership-driven mindset

Preferred Qualifications

Experience working with banks in KSA/GCC or similar regulated environments
Exposure to loyalty vendors / platforms
Certifications in PMP, PRINCE2, Agile, or Scrum are a plus

Original job Loyalty Program Tech PMO posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Loyalty Program Tech PMO Jobs in Saudi Arabia

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Loyalty Program Tech PMO

Job Description - Loyalty Program Tech PMO

Similar Loyalty Program Tech PMO Jobs in Saudi Arabia

Mobile Apps