Managed Services pre-sales engineer

Job Description:
We are seeking a Managed Services Pre-Sales Engineer who will play a pivotal role in supporting our sales team by delivering technical expertise and tailored solutions to meet our clients’ managed services requirements. The ideal candidate will possess a strong technical background in IT services and infrastructure, as well as the ability to communicate complex concepts effectively.
Key Responsibilities:

• Work collaboratively with the sales team to define customer needs and tailor managed services solutions accordingly.
  
• Conduct thorough needs assessments and technical evaluations to support prospective clients during the pre-sales phase.
  
• Develop and present customized proposals, including detailed technical outlines and service level agreements.
  
• Collaborate with internal teams to prepare pricing models and ensure competitive pricing for managed services offerings.
  
• Conduct product demonstrations and technical presentations to stakeholders remotely or in-person.
  
• Engage in RFP responses and manage the technical aspects of proposal submissions.
  
• Stay updated with industry trends, competitive offerings, and best practices in managed services.
  
• Support clients in understanding the benefits and ROI of our managed services through effective communication.
  
• Assist in the knowledge transfer to implementation teams for successful project handover after a sale is closed.
  
• Provide training and support for the sales team to enhance their understanding of managed services capabilities.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• 3+ years of experience in a pre-sales role for managed services or IT solutions.
  
• Strong technical understanding of IT infrastructure, cloud services, and managed services frameworks.
  
• Experience in creating and presenting solution proposals and RFP responses.
  
• Excellent communication and interpersonal skills, with the ability to build relationships with clients.
  
• Proficient in solution design and technical writing.
  
• Familiarity with tools and methodologies for IT service management (ITSM).
  
• Ability to work collaboratively in a fast-paced environment and manage multiple tasks effectively.
  
• Self-motivated with a strong problem-solving attitude.
  
• Willingness to travel as needed for client meetings and presentations.