Manager - KA & Corporate Underwriting

Role Purpose:

To develop underwriting manuals and guidelines, assess experience-rated health product quotation requests, and analyze risk of insurance contracts to generate policy premiums for insurable KA and Corporate health risks.

KEY ACCOUNTABILITIES & ACTIVITIES

Underwriting Manuals and Guidelines:

• Refine underwriting manuals/guidelines ensuring alignment with relevant regulations and best practices.
• Support concerned functions in raising awareness on underwriting manuals to ensure alignment among stakeholders.

New Quotations:

• Provide input to support analysis, validation, and authentication of experience-rated health product quotation requests.
• Leverage expertise to ensure accuracy and validity of customer background checks and healthcare declaration analyses.
• Provide guidance to generate premiums ensuring alignment with guidelines, risk assessments, and other premium elements/fees.
• Advise on appropriate claims fund based on collected information and externalities, such as medical inflation, changes in benefits, changes in products, etc., to ensure adequate insurance coverage.
• Support negotiations with KA and Corporate Sales to decide on appropriate policy premiums in certain cases.

Renewal Quotations:

• Advise on assessment of contracts with flagged risks and recommend proper course of action to mitigate impact (i.e., change in contractual clauses, change in pricing, termination of the policy etc.)
• Refine risk assessments to validate the need for facultative/treaty reinsurance in line with portfolio risk levels.
• Advise on possibility of adding hospitals, increasing benefit supplement, waiving co-insurance, etc. in line with the company's capabilities.
• Provide input to handle policy cancellations and escalated policy administration requests in a timely and effective manner.

Underwriting Performance Monitoring:

• Offer underwriting consultations and resolve complex inquiries from internal functions in a timely and effective manner.
• Analyze health and performance of underwriting process and recommend needed improvements to rectify process gaps.

Policies, Procedures and Processes:

• Contribute to the identification of opportunities for continuous improvement to enhance productivity, attain high quality outputs, and cost-effective results in line with relevant regulatory requirements.
• Supervise day-to-day activities ensuring compliance with stipulated policies, procedures and processes, and escalate identified non-compliance cases.

People Management:

• Participate in the acquisition and selection of potential new talent, and integration of new joiners and provide sufficient on the job training.
• Contribute to setting team members’ objectives, clarifying expectations, reviewing performance periodically, providing regular feedback, coaching, and confronting unsatisfactory behavior or performance.
• Support in identifying team members’ development requirements, and the evaluation of learning interventions’ effectiveness on performance.
• Contribute to managing team members working plans e.g., leaves, working hours and etc.
• Promote a productive working environment.

Internal Stakeholders: Actuarial, KA and Corporate Sales, Operation, Reinsurance, Pricing Actuary

and Commercial Reporting.

External Stakeholders: Regulators.

Education:

A bachelor’s degree in business administration or equivalent is required.

A master’s degree in business administration or equivalent is preferred

knowledge and experience: Minimum of 5 years of experience in insurance underwriting domain field with preferably 1 year of experience in supervisory position.