Manager Technical Service

​​We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.

What you will do:

• ​Provide strategic & commercial leadership

• ​Own and lead commercial and operational service strategy across the region.

• ​Drive ProCare services contract growth through collaboration with Sales and Marketing teams.

• ​Ensure service offerings are positioned, marketed, and priced effectively across regions.

• ​Represent the ProCare business within regional steering committees and leadership teams.

• ​Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.

• ​Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.

• ​Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.

• ​Ensure consistent messaging and execution of service programs aligned with corporate objectives.

• ​Use data-driven decision-making to identify and implement continuous improvement initiatives.

• ​Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.​

• ​Provide direct leadership, coaching, and support to regional service managers and high-potential team members.

• ​Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.

• ​Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.

• ​Manage regional service financials, including budgeting, forecasting, and P&L performance.

• ​Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.

What you need:
​Required:

• ​Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).​​​

• ​​​Minimum 8 years of relevant industry experience in technical service, operations, or engineering.

• ​At least 5 years of people management experience, preferably in a matrixed, global organization.

• ​Proven ability to lead cross-functional teams and collaborate with senior stakeholders.

• ​Demonstrated experience in driving service contract growth and managing complex business relationships.

• ​Strong financial acumen, including managing budgets and P&L statements.

• ​Fluent in English and Arabic.​​

• ​​​​Must be able to travel up to 40% of the time within the region.

• ​Ability to work in varied environments, including repair centers, hospitals, and corporate offices.

• ​Must be able to manage time, stress, and complex cross-functional interactions effectively.

Preferred:

• ​​MBA or advanced degree in business, engineering, or management.

• ​Experience of transitioning from an indirect to direct model