Manager | Technology Delivery Risk Manager - QRM

Position Summary

About Deloitte : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

The Technology Delivery Risk Manager role:

The Technology Delivery Risk Manager provides high-touch, rapid-turnaround risk support across priority technology pursuits and engagements. This role partners closely with Pursuit/Bid teams, Delivery Transformation, Portfolio/Offering leaders, Legal, Contract Management, and Quality to identify, assess, negotiate, and mitigate legal, commercial, and operational risks - with the objective of protecting the firm while enabling winning, deliverable deals.

Key Responsibilities

1) Priority Deal & Pursuit Risk Management (High/Medium)

• Own and manage allocated opportunities end-to-end, with a focus on priority deals.
• Provide high-touch support throughout the pursuit lifecycle, ensuring risks are identified early and addressed pragmatically.
• Provide specialized support in daily/regular risk consultations with Risk, Bid/Pursuit, and Quality teams to surface and manage risks early in the cycle.
• Drive prioritization of assigned high/medium priority items and ensure timely progression to decision points.

2) Technology Delivery Risk Advisory (SAP / ServiceNow / Oracle / AI)

• Collaborate with Delivery Transformation and business stakeholders to understand proposed solutions and delivery models for enterprise technology programs (e.g., SAP transformations, ServiceNow implementations, Oracle ERP/HCM, AI-enabled components).
• Identify delivery risks across scope, dependencies, environments, integrations, data, security, testing/QA, cutover, hypercare, and operating model readiness.
• Advise pursuit and delivery teams on optimizing risk-reward trade-offs while maintaining governance compliance.

3) Contracting, T&Cs, SOWs, and Change Control

• Support critical T&C negotiations during the bid phase under the Client Contracting Governance Framework.
• Perform commercial review of ranked contracts (as applicable), aligned with Central Contracting approvals and governance requirements.
• Partner with Contract Management and Engagement teams to construct and refine SOWs and manage complex change requests, ensuring clarity on scope, assumptions, acceptance criteria, milestones, and commercials.
• Ensure appropriate QA checks are embedded (e.g., deliverables, acceptance, warranty, limitation of liability, IP, data protection, subcontracting, and dispute mechanisms).

4) Engagement Governance & Issue Management

• Participate in governance for high-risk engagements, including escalations such as change disputes, demand letters, payment notices, and other contractual/commercial events.
• Coordinate a rapid response approach by assembling/working with Risk Managers, Contract Managers, and Quality champions to mitigate exposure and stabilize delivery.

5) Stakeholder Management & Cross-Functional Leadership

• Partner with Portfolio and Offering leaders to review high-priority opportunities and engagements, highlighting risk mitigations and any relevant client history through monthly calls, 1:1s, and structured checkpoints.
• Act as a bridge across Legal, Delivery, Quality, and Commercial teams to drive aligned decisions and a consistent risk posture.

6) Service Levels & Responsiveness

• Meet defined SLAs, including turnaround within hours for high-priority items.
• Maintain clear documentation of risks, mitigations, approvals, and decisions to support auditability and governance.

Leadership capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business.

Qualifications

• 7-10 years of experience in risk management, commercial/contracting, delivery governance, or large-scale technology program delivery (or a combination).
• Demonstrated experience supporting enterprise technology engagements.
• Strong working knowledge of AI concepts and delivery considerations (e.g., data, model risk, governance, security, responsible AI implications) sufficient to identify and mitigate delivery/commercial risks.
• Proven capability in contract/SOW, negotiation support, and change control for complex technology engagements.
• Experience operating within structured governance frameworks and managing senior stakeholders.
• Commercial and contractual risk assessment (T&Cs, SOWs, IFAs, change requests)
• Delivery risk management (scope, dependencies, QA, acceptance, resourcing, timelines)
• Stakeholder management and influencing across Legal/Delivery/Quality/Commercial
• Rapid prioritization and execution under tight SLAs
• Clear written communication and executive-ready risk articulation
• Experience in consulting/professional services environments with bid/pursuit cycles will be considered as an advantage.
• Familiarity with quality frameworks and delivery assurance practices is an advantage.
• Exposure to regulated industries and data/privacy/security requirements in contracts is preferable.