Manager - Training

STRATEGIC

• Develop and execute a comprehensive technical training roadmap aligned with business goals and OEM requirement
• Define yearly training calendars and certificate targets for technicians, service advisor and workshop controllers
• Manage training budgets and cost efficiency
   

OPERATIONAL
 

• Oversee the delivery of high-quality technical training across locations
• Monitor training effectiveness though post-training assessment, service KPI's and feedback analysis
• Maintain regular communication with OEM training teams to ensure curriculum consistency and certificate alignment 
• Act as a technical training liaison for dealer workshops nationwide 

PRODUCT/ PROCESS IMPROVEMENT

• Focus on continuously elevating the quality, effectiveness and efficiency of technical training delivery to meet evolving industry, OEM and customer needs.
• Develop and update technical training programs 
• Improve training delivery method
• Standardize training processes nationwide
• Integrate technical training with service KPI's
• Training gap analysis & competency mapping 
• Collaborate with OEM's for early technical readiness 

QUALIFICATIONS

• Bachelor's Degree in Mechanical/ Automotive Engineering or related field 
• Certified master technician or trainer by a recognized OEM preferred

KNOWLEDGE AND SKILLS

• Deep understanding of vehicle systems, mechanical, electrical, hybrid and EV technologies 
• Knowledge of diagnostic procedures, troubleshooting, repair processes and OEM technical standards
• Aftersales operations & KPI's
• Technical training & Coaching 
• Knowledge of adult learning principles, digital learning platforms and assessment tools