Marketplace Account Manager

Marketplace Account Manager, Local Accounts

Drive seller growth and performance on our Partner Platform

We’re looking for someone who can take ownership of seller performance after onboarding ensuring partners grow, comply with operational standards, and deliver a best-in-class customer experience. You will be the primary point of contact for active sellers and play a key role in maximizing assortment quality, sales performance, and operational excellence.

What You’ll Be Responsible For

Seller Performance & Growth

• Manage a portfolio of active sellers to grow GMV, conversion, and assortment depth


• Monitor key performance metrics including pricing competitiveness, stock availability, and content quality


• Identify growth opportunities and close assortment gaps within categories

Commercial Optimization

• Advise sellers on pricing, promotions, and campaign participation


• Improve product content and discoverability to increase conversion


• Drive participation in retail events and marketplace campaigns

Operational Excellence

• Monitor fulfillment performance, cancellations, returns, and customer complaints for your accounts.

• Ensure adherence to SLAs and marketplace service standards


• Proactively resolving operational issues impacting customer experience

Compliance & Process Alignment

• Ensure sellers follow marketplace policies, invoicing requirements, and regulatory obligations


• Support sellers in adapting to operational or compliance updates


• Coordinate with finance and logistics teams when issues arise

Cross-functional Collaboration

• Work closely with logistics, marketing, finance, and tech teams to improve seller performance


• Provide feedback to improve platform tools, processes, and policies

What We Expect From You

• 2–4 years’ experience in account management, eCommerce, marketplace operations, or retail


• Strong analytical mindset and confidence working with data and performance metrics


• Ability to build strong relationships and influence partner behavior


• Structured problem-solver with strong operational understanding


• Comfortable working in a fast-paced, performance-driven environment


• A strong network of local sellers


• Fluent in Arabic and English, spoken and written