Mobile Technician

Continuously tracks the IT/Telecom Services KPI’s and do needful to perform within agreed targets. 2-Attend to customer technical enquiries regarding technical repair or fixing 3-Provide software technical repairs. 4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, for both Mobile and PCs and peripherals such as printers, scanners. 5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them. 7-Assist in devising and implementing systems to improve quality of service 8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty 9-Follow-up with Planner and technicians for the items under repair and to be sure that the repaired