Officer - IT Support

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities:

• Comply with Six Flags Qiddiya’s code of conduct and ethics.
• Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors.
• Spread and promote the Six Flags Qiddiya culture.
• Commit to Six Flags Qiddiya’s rules and regulations.
• Perform tasks directed toward achieving organizational goals.

Job-Specific Responsibilities:

• Provide IT support and services to all staff across the theme park, water park, and administrative offices.
• Deploy IT equipment and software as per standards across the complex.
• Respond promptly and provide timely updates for all support and service requests.
• Troubleshoot system, network, and hardware/software issues.
• Accurately record and action all incidents and requests in line with SLA.
• Manage daily support issues on-site and escalate to appropriate channels when needed.

Additional Job Specifications

• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
• Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
• Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.

Education:

• Bacholer or Diploma degree in Information Technology or a relevant field.

Experience:

• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
• Experience in IT Operations in hospitality or a theme park (preferred).

Skills:

• Technical Skills: Windows, IT networks, POS systems, Office 365.
• Languages: Proficiency in English.

Core Competencies:

• Problem Solving.
• Client/Customer Focus.
• Teamwork.
• Communication.
• Adaptability.
• Values and Ethics.