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Officer - IT Support - Evening Shift

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Job Description - Officer - IT Support - Evening Shift

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities:

  • Comply with Six Flags Qiddiya’s code of conduct and ethics.
  • Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors.
  • Spread and promote the Six Flags Qiddiya culture.
  • Commit to Six Flags Qiddiya’s rules and regulations.
  • Perform tasks directed toward achieving organizational goals.

Job-Specific Responsibilities:

  • Provide IT support and services to all staff across the theme park, water park, and administrative offices.
  • Deploy IT equipment and software as per standards across the complex.
  • Respond promptly and provide timely updates for all support and service requests.
  • Troubleshoot system, network, and hardware/software issues.
  • Accurately record and action all incidents and requests in line with SLA.
  • Manage daily support issues on-site and escalate to appropriate channels when needed.

Additional Job Specifications

  • Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
  • Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
  • Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.

Education:

  • Bacholer or Diploma degree in Information Technology or a relevant field.

Experience:

  • Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
  • Experience in IT Operations in hospitality or a theme park (preferred).

Skills:

  • Technical Skills: Windows, IT networks, POS systems, Office 365.
  • Languages: Proficiency in English.

Core Competencies:

  • Problem Solving.
  • Client/Customer Focus.
  • Teamwork.
  • Communication.
  • Adaptability.
  • Values and Ethics.
Original job Officer - IT Support - Evening Shift posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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