On-site Service Engineer - Tools & Assembly Systems

Your Role

• Develop professionalism onsite service TMC operation at customer site in KAEC-King Abdullah Economic City.


• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.


• Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent


• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime


• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.


• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Supervisor.


• Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.


• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.


• Support project with be assigned from Onsite Service Leader / Service Supervisor.


• Maintain global operation standard of TMC (Tool Management Center) system


• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale. 

To succeed, you will need  

 Experience requirements: 

• 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent


• High level of customer service through excellent interpersonal skills and professionalism


• Ability to troubleshoot, test, repair and service technical equipment


• English speaking is a must and Arabic is preference


• Ability to work flexible shifts and to adapt to changing work schedules

Knowledge:

• Strong mechanical and electrical skills.


• Computer literate


• Preference of Good command of spoken and written English

Educational requirements: 

• Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements: 

• Service mind characteristic


• Leading and developing others


• Communication skills


• Problem solving 


• Result orientation


• Teamwork

Behaviors:

• Customer oriented


• Well organized


• Sense of Urgency

In return, we offer you

City
Jeddah

KAEC/Jeddah

Last Day to Apply

June 11, 2026

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere!

Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Interested in being part of our team? Join us on our journey for a better tomorrow.