Operational excellence Officer

Job Summary

Improve organizational and functional processes, policies, and dashboard towards Operational Excellence and establish a continues improvement culture. focus on running a successful enterprise so that it executes better, faster, and cheaper delivering value to customers.

Job Responsibilities

1. Work collaboratively with internal and external teams to co-create solutions.
2. Work as part of a distributed team to share and learn from each other, contributing to the ongoing development of and contribution from this role.
3. Working with the business to identify opportunities for improvements in delivery.
4. Introduce continuous improvement excellence programs and quality programs, by evaluating existing processes, procedure, and systems. Suggest solutions to fill the gaps. Share benchmark standards with departments and suggest improvement plans.
5. Work on change initiatives with humility guide the departments to achieve the perfection in attaining high quality processes.
6. Ensure various operational excellence programs are implemented as per the plan. Evaluate plan and implement excellence standards in processes and practices.
7. Track, coordinate and evaluate process improvement measures in association with functions and departments.
8. Apply various Lean manufacturing philosophy, use six sigma tools, methodology to optimize the cost, quality and time objectives.
9. Deliver projects that provide quantifiable, statistically significant and sustainable business process performance improvements in alignment to goals / objectives.
10. Present various project implementation progress to senior leaders, champions, and process owners by using DMAIC (Define, Measure, Analyze, Improve and Control) methodology and tollgate reviews.
11. Identify development trends, targets, objectives, comparison, causes, and scopes and suggest corrective actions, improvement areas.
12. Coordinate with Business Planning & Performance Management team to select excellence KPIs and devise measurement means.
13. Conduct operational excellence self-assessment, and benchmark studies. Interpret the survey results and suggest improvements, changes to division head.
14. Drive the adoption of standardization tools and concepts to bring stability and enhanced business performance.
15. Conduct various analysis, Compute, and analyze data, using statistical formulas, Microsoft office or calculators. Use hardware and software applications.
16. Compile statistics from source materials, such as documents, records, quality-control or test records or survey sheets.
17. Perform other job-related duties as assigned by the Supervisor.

Job Qualifications

Educational Background and Certifications:

Bachelor’s degree in Technology or Engineering.

Experience:

Relevant years of experience in the field in designing and launching digital platforms in Insurance, or Banking, ranged between 0 to 2years.

Skills and Abilities

1. Bilingual (Arabic and English).

2. Excellent use of Microsoft Office.

3. Attention to details.

4. Business Acumen.

5. Strong work ethic.

6. Customer Service mindset.

7. Interpersonal skills, "self-confidence / Self-motivation"

9. Time Management.

10. Ability to Work Under Pressure.

11. Ability to deal with clients professionally.

Job Competencies

Behavioral Competencies: (are observable and measurable behaviors, knowledge, skills, abilities, and other characteristics that contribute to individual success in the organization.)

Effective Communication Skills

Teamwork and Cooperation.

Adaptability.

Stress Management.

Steadiness and committed.

Trustworthiness & Ethics.

Customer Impact and satisfaction.

Professional, calm, and well-mannered and the ability to collaborate with a team.

Self-motivated

Proactive

Time commitment and management.

Technical Competencies: (is the ability to perform the activities within an occupation to a defined standard, consistently and over time.)

Analysis and Judgement.

Problem Solving.

Attentions to details

Own initiative.

Result Oriented

Risk Oriented.

Expert in Microsoft Office applications.