Operational Risk & Fraud Manager

Key Accountability :

Operational Risk & Fraud Management

Lead and support the operational risk and fraud management framework by collaborating closely with business stakeholders to identify, assess, monitor, and mitigate risks arising from inadequate or failed internal processes, people, systems, fraud events, or external factors. Ensure effective controls are established to protect the organization while supporting sustainable business growth.

Operational Risk & Fraud Program Design

Design, develop, and continuously enhance a best-in-class Operational Risk and Fraud Management Program that aligns with regulatory requirements, industry standards, and the organization's strategic objectives.

Monitoring, Testing & Reporting

Establish and maintain robust monitoring, testing, and reporting mechanisms to ensure the effectiveness of operational risk and fraud controls. Develop meaningful risk and fraud metrics, dashboards, and reporting frameworks to support informed decision-making by management.

Fraud Strategy & Prevention

Own and drive the company's fraud prevention strategy across the customer lifecycle. Design, implement, and continuously optimize fraud controls, detection rules, and preventive measures to minimize fraud exposure and financial losses.

Fraud Detection & Continuous Improvement

Lead fraud detection enhancement initiatives, automation projects, and control optimization efforts. Monitor emerging fraud trends, vulnerabilities, and threats, implementing proactive measures to strengthen the organization's fraud defense capabilities.

Technology & Fraud Solutions

Evaluate, recommend, and deploy fraud prevention tools, technologies, and monitoring solutions to improve detection accuracy, operational efficiency, and customer protection.

Business Coverage & Risk Mitigation

Plan, develop, implement, and review a broad range of risk and fraud mitigation activities across all business functions to strengthen internal controls and improve organizational performance.

Root Cause Analysis & Corrective Actions

Oversee the investigation of operational risk and fraud incidents, ensuring comprehensive root cause analysis is performed. Monitor corrective action plans through testing and validation to confirm sustainable remediation and control effectiveness.

Risk & Fraud Culture

Promote a strong risk and fraud awareness culture across the organization by embedding transparency, accountability, and ownership of risks and controls throughout all business functions.

Regulatory Compliance & Governance

Monitor operational, fraud, regulatory, legal, and industry developments. Assess potential impacts and provide oversight to ensure timely communication, compliance, and implementation of appropriate actions.

Stakeholder Management

Partners with business, technology, operations, compliance, and leadership teams to strengthen risk and fraud controls while maintaining an optimal customer experience and supporting business objectives.

Minimum Qualifications

• Bachelor's degree from an accredited university in Business Administration, Finance, Risk Management, Accounting, or a related field.

• Professional certifications in Risk Management, Fraud Examination, Compliance, or related disciplines are considered an advantage.

Minimum Experience

• 3–5 years of experience in Operational Risk Management, Fraud Risk Management, Internal Controls, Compliance, Financial Services, Fintech, or a related field.

Job-Specific Skills

• Strong knowledge of operational risk management frameworks, fraud prevention methodologies, and internal control design.

• Proven experience in risk assessment, fraud detection, control testing, incident investigation, and root cause analysis.

• Strong analytical and problem-solving capabilities with exceptional attention to detail.

• Experience with fraud monitoring systems, risk reporting tools, and data analysis techniques.