Operations and Customer Service Specialist

• Arrange collection from the pick -up point
  
• Request necessary documentation to facilitate export
  
• Book shipments with carriers / airlines
  
• Prepare export documentation (BL / AWB)
  
• Coordinate with handling agents
  
• Manage or oversee customs clearance
  
• Handle and resolve any unforeseen export issues
  
• Send pre -alerts upon shipment departure
  
• Invoice destination offices or customers
  
• Accrue all relevant costs on the job file
  
• Manage vendor invoices through batch flow
  
• Ensure vendor statements are properly maintained
  
• Monitor shipments through to destination
  
• Provide updates on delays
  

• Receive inbound pre -alerts
  
• Schedule deliveries
  
• Coordinate with consignees and obtain required information for import
  
• Manage or oversee inbound customs clearance
  
• Release BL, prepare documents and handover DO to customer
  
• Keep customers updated throughout the process
  
• Obtain Proof of Delivery (POD)
  
• Invoice origin offices or customers
  
• Accrue all relevant costs on the job file
  
• Manage vendor invoices through batch flow
  
• Ensure vendor statements are properly maintained
  

• Maintain accurate and complete data in the operating system AS400
  
• Follow SOPs / IOPs and communicate processes with agents and vendors
  
• Monitor and manage KPIs
  
• Follow up on quotes and pricing requests
  
• Identify potential business opportunities and share with Sales
  
  

Requirements

• Bachelor’s Degree in a relevant discipline
  

• Extensive knowledge of ocean and air import / export procedures
  
• Prior experience in a freight forwarding company is mandatory
  
  

• Good administrative and communication skills
  
• Good time management and problem solving skills
  
• Results -driven professional with strong attention to detail