Operations Manager - Specialty Coffee

Rgheeb is seeking a highly motivated and experienced Operations Manager for our Specialty Coffee division. This role involves overseeing the daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team of professionals dedicated to delivering exceptional coffee experiences to our customers. The ideal candidate will have a strong background in operations management within the coffee or food and beverage industry, excellent leadership skills, and a passion for specialty coffee. Join Rgheeb and contribute to growing our brand and maintaining our reputation for excellence.

Responsibilities

1. Operations Management

• Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation
• Uphold excellent standards in coffee quality, customer service, and cleanliness
• Ensure all locations follow SOPs, brand guidelines, and health & safety requirements
• Track workflow efficiency and introduce improvements where needed

2. Specialty Coffee Quality Control

• Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages)
• Ensure coffee equipment is properly calibrated and brewing standards are met
• Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments
• Oversee proper sourcing, storage, and handling of coffee beans

3. Team Leadership & Development

• Guide, mentor, and develop store managers and baristas
• Conduct consistent training sessions focused on specialty coffee standards and customer service excellence
• Monitor employee performance and apply plans for improvement as necessary
• Foster a cohesive team culture that aligns with brand values

4. Financial & Cost Control

• Oversee P&L performance for all outlets
• Manage labor costs, minimize waste, and control operational expenditures
• Analyze sales data and develop strategies to boost revenue
• Ensure accurate inventory management and reduce stock losses

5. Customer Experience

• Guarantee a superior customer experience that reflects specialty coffee culture
• Address customer feedback and resolve complaints in a professional manner
• Implement initiatives aimed at enhancing customer satisfaction and loyalty

6. Supply Chain & Inventory

• Supervise ordering, inventory control, and supplier relationships
• Ensure the consistent availability of coffee beans, milk, and essential operational supplies
• Coordinate with central kitchen or roastery as applicable

7. Compliance & Standards

• Ensure all operations comply with local laws, food safety, and hygiene standards
• Conduct routine audits at all branches
• Maintain comprehensive documentation and operational records

8. Business Development

• Support plans for business expansion such as new store launches and concept innovations
• Identify opportunities for improving operational efficiency and profitability
• Collaborate with marketing to deploy promotions and seasonal campaigns

• Bachelor’s degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4–8 years’ experience in food and beverage operations, specifically in specialty coffee
• Strong leadership and team management skills.
• In-depth knowledge of coffee production processes and quality control.
• Strong knowledge of specialty coffee standards and brewing techniques
• Excellent organizational and problem-solving abilities.
• Ability to analyze data and implement operational improvements.
• Strong communication and interpersonal skills.
• Experience managing multi-unit operations