Operations-Merchant KYC Screening

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP :

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

The role would be to facilitate the below:

The AFU- Acquiring unit (Merchant KYC Screening/ AFU - Onboarding Officer) is primarily responsible for all Merchant Onboarding and Maintenance for all KSA merchants and clients 

In addition to this, will assist projects, new releases, product updates.

Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.

a)            Ensure that all requests received by the Unit on various applications are processed and responded within SLA.

b)            To review KYC documents for NI & Aggregator Merchants as per Polices and Procedure.

c)            New merchant screening done thru VMSS and MATCH online check.

d)            Ability to identify and verify merchant documents for correctness.

e)            AFU-Acquiring unit registers all new Merchant details in Way 4 and all NI required systems within the stipulated timelines.

f)             Merchant maintenance requests pertaining to merchants such as demographic, account, MSF details etc.

g)            Ensure required MIS is up to date and provided to their required teams as per procedures.

h)            Ensure that the merchant setups and processed files are transmitted via secured means. All polices are adhered and no audit points are raised.

i)             Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is not impaired.

j)             Daily requests / queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.

k)            Ensuring that all activities are carried out as per compliance and procedures laid down.

l)             Authenticate the signatories or Approvals on request forms.

1. University Certificate
2. (2-4) years of experience
3. Arabic and English - Fluent
4. Strong communication, analytical skills and strong organization skills
5. Team player and able to empathize with the client
6. Customer focused and should be able to work under pressure
7. Work with partners, consulting, support, and education on new opportunities within our customers and prospects
8. Work closely with Sales, Product, Marketing, and Technology teams to provide a comprehensive solution to the client
9. Submit and ensure data is accurate on daily & weekly progress reports