Planning Associate

A Planning Associate is responsible for supporting daily planning activities to ensure efficient and reliable last-mile operations. The role focuses on analyzing operational data, forecasting demand, monitoring performance, and collaborating with cross-functional teams to optimize delivery capacity, improve service levels, and drive operational efficiency.

Responsibilities

• Support daily last-mile planning and operational execution.
• Analyze operational data to identify trends, gaps, and improvement opportunities.
• Prepare daily, weekly, and monthly performance reports and dashboards.
• Monitor key operational KPIs such as delivery success rate, utilization, productivity, and SLA compliance.
• Coordinate with Operations, Dispatch, Workforce Management, and cross-functional teams to ensure smooth execution.
• Assist in forecasting order volumes and workforce capacity based on demand.
• Identify operational bottlenecks and recommend data-driven solutions.
• Maintain accurate operational data to support planning and decision-making.
• Support process improvement initiatives to enhance efficiency and service quality.
• Perform ad hoc analysis and provide actionable insights to support business decisions.

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, Operations Management, or a related field.
• 0–2 years of experience in Planning, Operations, Logistics, Supply Chain, or a similar analytical role.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel; knowledge of SQL, Power BI, or Tableau is a plus.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Ability to interpret data and translate insights into operational improvements.
• Proactive mindset with a continuous improvement approach.
• Fluent in English; Arabic is a plus.